CUSTOMERS affected by the Woolworths double-billing issue are being urged to make sure they are fully refunded and claim costs for any resulting charges from their bank.
Disgruntled shoppers raised the issue on Woolworths’ Facebook site with some claiming the double dipping also incurred them “overdraw fees”.
Woolworths on Tuesday confirmed that customers who paid with a VISA card between March 11 and 13 were charged a second time on August 6.
Woolworths said it was because of an error by CUSCAL, a company that processes payments for more than 80 financial institutions.
The Woolworths’ group of companies, which also includes Big W and the BWS and Dan Murphy liquor outlets, have promised all affected customers will be refunded as soon as possible.
Acting Commissioner for Consumer Protection David Hillyard said affected consumers should check their bank account and credit card balances in the next few days to confirm the unauthorised withdrawals payments have been repaid.
“If consumers have been charged any extra bank or credit card fees as a result of the unauthorised withdrawals; such as overdrawn, default or interest charges; they should contact the financial institution involved and demand the charges be reversed.” Mr Hillyard said.
“Consumers, who do not receive refunds or are not reimbursed for any consequential costs, should firstly contact their financial institution to resolve the issue. If there is no resolution despite these actions, consumers can contact Consumer Protection for further advice and assistance.
“Customers who have suffered financial stress and inconvenience due to the unauthorised withdrawals should not be out of pocket for an issue which is not of their making.”
Consumer Protection can be contacted by email firstname.lastname@example.org or by calling 1300 30 40 54.