‘The auditorium in question has been reopened after employing thorough eradication and preventative measures recommended to us by the City of Canning,’ a Hoyts Carousel spokesman said.
‘These methods will continue throughout the complex to ensure that any and all measures are taken to prevent this type of incident from occurring in future, so our patrons can continue to enjoy great movie experiences with us.
‘Ensuring the screen is up and running again for customers is our first priority.’
Managers at the Cannington cinema complex have been directed to ensure the cleanliness of food preparation areas are maintained and a comprehensive rodent control program put in place.
The City of Canning’s environmental health officers inspected the Hoyts Cinema complex at Carousel shopping centre on Wednesday, April 3, to address a rodent problem, after allegations were raised on social media sites.
On Tuesday, April 2, the Canning Times received information on a private Facebook site about the vermin.
Sue Donnelly said in a post that the cinema was ‘crawling with rats and mice’.
‘My granddaughter flicked away two mice,’ she said on the post. ‘To add to my disgust, when I returned to my seat, one of the vermin was eating her (my granddaughter’s) chips.’
The next day, a government employee told the Canning Times she made a complaint about a mouse inside that cinema on February 11 last year, but nothing was done. She also posted about the issue on Facebook last year and sent a screen shot of what she wrote.
‘I went to sit in a seat at Hoyts Carousel and there was a live mouse already occupying it,’ she said.
She said she complained to staff but was told there was little that could be done about the problem.
The City of Canning will inspect other food outlets in the area. ‘It is also important that other food establishments maintain tight controls of their pest control programs and the City will be following up the issue with these operators,’ Canning Commissioner Linton Reynolds said.