What to do next: customer options after administrators called in for electrical retailer Kambo’s

Kambo's stores remain closed after the business placed into administration on Friday.
Kambo's stores remain closed after the business placed into administration on Friday.

Kambo’s customers left holding gift cards, store credit, or lay-by payment slips remain in limbo as they await news from the electrical retailer’s administrators, who were called in on Friday to consider the business’ future.

Stores in Malaga and Canning Vale, along with its Liebe + Haus branded outlets in Osborne Park and Myaree, remain closed while administrator Hall Chadwick undertakes a financial assessment of the Kamb Investments Pty Ltd owned operation.

Consumer Protection Commissioner David Hillyard expected a further announcement for affected customers would be made in coming days and said those people should to contact the administrator directly about their purchase or money, which he described as ‘at risk’.

“The administrators tell us that the stores are temporarily closed for stocktake as part of their assessment but whether they will re-open remains in doubt,” he said.

“In the meantime, we appreciate it is very frustrating for customers who have paid fully or partly for goods that they haven’t received.

“Should the goods not be provided within a reasonable time, consumers who paid by credit card can contact their bank and seek a charge-back.

“In all instances customers should contact the administrators to determine if the goods will be supplied, whether they will receive a refund or need to register as an unsecured creditor.

“Customers who have purchased an item that is faulty or have a warranty claim can contact the manufacturer direct to seek a remedy of a repair or replacement.”