Jandakot: Royal Flying Doctor Service answering the call again and again and again


One of RFDS’s newest Pilatus PC 12s.
One of RFDS’s newest Pilatus PC 12s.

IF you thought your day job was busy, compare it to those battling the phones at the Royal Flying Doctor Service’s Jandakot base.

New figures collected by the service found its State Wide Co-ordination Centre at Jandakot Airport has managed more than 230,000 calls since the start of July, 2016.

“Not only does that equate to an average of around 800 calls per day, but our co-ordination team must evaluate and prioritise each and every one of those requests to ensure the best patient outcomes,” chief executive Grahame Marshall said.

“The pressure is enormous given the multiple patients and priorities.

“Each time a new call comes in as many as 60 calls might then have to be handled as a result of co-ordinating the changing priorities and logistics.”

Last week the service, based on Eagle Drive, retrieved its 7000th patient since the middle of last year.

About 25 patients from regional WA are retrieved each day.

To donate to the RFDS, call 1800 669 569 or visit www.rfdswa.com.au.

Royal Flying Doctor Service stats since July, 2016

– The RFDS has retrieved 7000 patients from regional WA
– 22 per cent of those were injured or poisoned, with 21 per cent suffering circulatory system issues including heart diseases and stroke
– The RFDS’s fleet of 16 Pilatus PC 12s has clocked up 6 million km in that time
– The RFDS State Wide Co-ordination Centre in Jandakot has managed more than 230,000 calls

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