Action on complaint

MANAGEMENT at a Bassendean shopping centre acted swiftly to improve access for people with disabilities after a complaint was made.

Gordon Haddrill, who has been confined to a wheelchair for 15 years after a motorcycle accident, was having trouble accessing the centre, owned by Hawaiian, after a recent revamp.

With a narrow travelator restricting wheelchair access and limited disabled parking bays, Mr Haddrill, who requires extra space to get in and out of the side of his van, contacted management in July.

Hawaiian general manager retail Alison Reid said within months the pavement was widened, a ramp installed and an automated door added for entry to the complex.

“A few weeks after we received the letter from Gordon, we took action,” she said.

“We encourage feedback from our customers and stakeholders.We are working with the council about adding extra parking bays on Whitfield Street, and if that goes ahead, we will include more disabled bays.”

Mr Haddrill, who is unable to feel anything from the waist down and cannot moderate his body temperature, said an elevator would have been ideal.

He said it did not matter where he went, it was often difficult to gain access to buildings or complexes, or even a bay to park.

He said he often saw people without ACROD parking stickers using reserved bays and urged those without a sticker to park elsewhere.