Grant Lee and his wife catch the bus from the stop at the corner of Penzance Street and Walter Road East because it has a shelter, but when they went to use it on March 6, the shelter was no longer there.
“There were about half a dozen people waiting for the bus at the time,” Mr Lee said.
“It was a well-used shelter. It was old but not poorly maintained, it had a bit of graffiti but that was all.”
Mr Lee said he and wife had started using the bus more frequently since she had a serious car accident a few years and ago and felt safer using public transport.
He said no notice was given that the shelter would be removed.
Town of Bassendean chief executive Bob Jarvis said the shelter had been there for more than 15 years, but was underused.
“The bus shelter was removed on February 9 after council approval in response to public safety requests (youth behaviour and drug usage problems),” Mr Jarvis said.
“It will not be replaced, as under Public Transport Authority policy and approval, the public usage number does not warrant a bus shelter.
“The bus stop is still functioning.”
Mr Jarvis said the town spent $14,000 on bus stop maintenance in the past financial year.