CONSUMER Protection has urged ticketholders for the Earthcore in the Park event in Caversham to contact their bank to apply for a refund, after organisers cancelled the event.
Organisers posted on Earthcore’s event page, saying the lack of ticket sales was caused by a “carefully orchestrated advertised smear campaign” by international artist Coming Soon.
The war of words began on November 20 with Coming Soon claiming Earthcore had not paid them or organised flights.
The refund process will start on December 15.
The outdoor event was scheduled to be held at Mulberry on Swan on Sunday.
Artists including UK act Dave Angel and Australian acts Illuminor and Saul Bliss were among the performers.
A Consumer Protection spokesman said ticketholders who bought tickets via credit card should contact their card provider, bank or PayPal to apply for a charge back.
Those who bought tickets with the promoter should email the promoter at email@example.com.
Terms and conditions allow for a 28-day period for refunds to be provided.
Any WA consumers having difficulty getting a refund after this period should contact Consumer Protection on 1300 30 40 54 or email firstname.lastname@example.org.
Ticketholders in other states should contact their local consumer affairs agency.