However the customer, Sue Abey, has alleged the restaurant owner offered her husband money to keep quiet.
The manager of the restaurant, which the Reporter has decided not to name, said he had filed a police report about the matter.
Mrs Abey said she noticed the cockroach in a green vegetable dish as they were finishing their meal on January 17.
‘We noticed it at the end of the meal unfortunately and we called the manager, who said straight away he would complain to his supplier and that he was sorry,’ she said.
‘My husband said: ‘not the supplier, you need to complain to your chef’.’
The City of Bayswater confirmed it was investigating the case of a foreign object found in a meal at a local restaurant after receiving a complaint from Mr and Mrs Abey.
Mrs Abey said the couple was not charged for the meal, even though her husband insisted on paying, and her husband contacted the restaurant the following Monday to make a formal complaint.
Mrs Abey has alleged the restaurant manager wanted to give her husband hush money.
‘The man offered him $1000 to not say anything, to which my husband told him to shove the money,’ Mrs Abey said.
The restaurant manager said he was ‘aware of the cockroach complaint’ and confirmed he had spoken to Mr Abey on Monday, January 20.
However, he said Mr Abey asked for $5000 to ‘settle the whole thing’ or he would take the matter to authorities.
Mrs Abey denied the couple had asked for money.
She said the only outcome they hoped for was to share their experience, not wanting other diners to endure the same ordeal.
The restaurant manager said the restaurant was a family business that had operated in the area for close to 14 years and had a good reputation.
‘I have referred this matter to the police who are now investigating,’ he said.