The 21-year-old said the duty of care from her hierarchy had been nonexistent and she had been given the run-around by the company since reporting the incident to police five weeks ago.
Mrs Proud noticed her $300 handbag (which has since been returned by police) missing during a shift with the company and thought somebody was playing a practical joke.
‘I went on a break and left my bag on the table, when I came back at the end of the shift I noticed it was missing,’ she said.
‘I thought someone was playing games with me but then my other colleague noticed hers was also missing.
‘My duty manager checked the security footage and someone had come in and taken it.’
The psychology student said security at the Morley store was ‘terrible’ and incidents including hold ups had become more frequent, with security guards only hired to work Thursday to Sunday from 1pm onwards.
‘This incident has been a huge upset and inconvenience to me,’ she said.
‘I’ve had to change my car keys and locks on my door, cancel debit cards, change my phone, it’s cost me about $1500 all up.
‘I had my father and grandparents here visiting from Tasmania and we were supposed to have a nice weekend together but it was just ruined by the whole thing.
‘And to have been fobbed off for five weeks, it’s really disappointing.’
Mrs Proud said after five weeks of getting nowhere her father-in-law Wes Grant stepped in.
‘I’ve spoken to several people in the customer complaints department but they’ve told me their insurance policy does not cover this,’ he said.
‘They suggested Lauren make a claim through her policy, to which I thought this is a joke, not going to happen – it happened as a direct result of their lack of security.’
Mr Grant said his last contact was with an area manager who had not made contact with Mrs Proud or himself since last Tuesday.|’It just astounds me an organisation as big as this has this sort of attitude,’ he said.
While Dan Murphy’s would not discuss individual matters regarding staff, a spokesman said it was undertaking a full assessment of the store’s security.
‘Our primary consideration is the safety of our team and our customers,’ he said.
‘Security guards work at the store throughout the week as required, not just on weekends.’