Phone and internet lines to shut as NBN completes roll-out

NBN Co stock image.
NBN Co stock image.

HOMES and businesses in some Perth suburbs will lose phone and internet connections in the next two months if they are not connected to the NBN access network.

Parts of some suburbs in the Cities of Stirling, Bayswater, Perth, Vincent, Kalamunda, Joondalup, Subiaco, Canning, Melville, Swan, Fremantle and Cockburn will be affected.

NBN Co are upgrading telecommunications infrastructure and is replacing phone and internet services across Perth.

The full roll-out is expected to be completed in June 2020.

NBN Co Head of WA Jane McNamara urged residents and businesses to contact their phone and internet provider to switch their services to the NBN.

“If you have any special equipment that operates on your current landline, it’s important you talk with your phone and internet service provider to get the right support when moving across,” she said.

“You should also visit the NBN Co website to register devices such as medical alarms and lift phones, and find out more about business devices and services.

“It’s particularly important for anyone with a medical alarm, auto-dialler or emergency call button to register these devices on NBN Co’s Medical Alarm.

“We encourage any local businesses that are affected and that are yet to switch to contact their preferred phone and internet service provider well in advance of the switch-off date to ensure you allow plenty of time to manage the migration of any business services or devices, including Eftpos and health claim terminals.”

Mt Lawley SHS.

A Department of Education spokesperson said all public schools listed already had high-speed fibre connections to the Department of Education’s private network so had no need to connect to the NBN.

“Some public schools may still be using copper-based voice telephone services, and we make arrangements to move their services to the Department’s data network well before any local NBN roll-out,” the spokesperson said.

“This work is funded by the Department of Education centrally; it doesn’t come out of school budgets.”

Chief security officer Darren Kane warned residents to be aware of scammers pretending to collect payments on behalf of NBN Co.

“NBN Co is a wholesale-only company and does not take money direct from consumers,” he said.

“If someone claiming to work for NBN Co has contacted you trying to sell you an internet or phone service ask for their details, hang up and call your retail service provider to check if they’re legitimate.

“If you’ve already provided your details, contact your financial institution immediately.”

List of suburbs entering disconnection for November

November 2019 – Parts of:
Leeming
Bull Creek
Willetton
Bateman
Murdoch
Winthrop
Osborne Park
Woodlands
Ballajura
Kardinya
O’Connor
Willagee
Hazelmere
Helena Valley
Woodbridge
Hillarys
Padbury
Maylands
Mount Lawley
Inglewood
Riverton
Willeton
Bibra Lake
Spearwood
West Perth
Crawley
Nedlands
Dalkeith
East Victoria Park
Victoria Park