Technical issues blamed for childcare subsidy problems that left Perth parents and childcare centres out of pocket

Stock image.
Stock image.

The government says childcare subsidy transition issues that left some families and childcare centres out of pocket this month are isolated incidents.

The AAP revealed on Friday that some parents were out of pocket more than $400 a week because of technical problems with transitions to the new subsidy, while some centres were wearing the additional cost themselves.

Technical issues between two of 16 third-party software systems and the governments new funding system were understood to be to blame for the issue, affecting an unknown number of families.

Senator Birmingham confirmed on Monday there were isolated cases being worked on by Department of Human Services and Centrelink staff following “a change of gargantuan proportion”.

“Our understanding is that there are – if any – very few unresolved issues,” he said.

More than a million families have successfully transitioned to the new system.

“But if you happen to have had a hiccup along the way, we want to make sure that you get the help to ensure that it’s a smooth process for you from here on in,” Senator Birmingham said.