St Ives manager hailed for excellence

St Ives manager hailed for excellence
St Ives manager hailed for excellence

BURNS Beach resident Andrea Fitzpatrick has received recognition for management excellence in a retirement village.

The St Ives Murdoch manager won the Property Council of Australia WA Manager of the Year award for her leadership, excellent communication style and hard work in transforming the village into a more modern and happier place to live.

Since her appointment in early 2015, she has managed the installation of new security gates, a $300,000 clubhouse kitchen refurbishment and $170,000 painting project at the village, which is home to 515 residents in 360 villas.

She has also achieved a significant increase in resident satisfaction levels, freeze on their common service fees for the new financial year, reduction in staff turnover and uplift in positive team culture.

Ms Fitzpatrick, who has worked in the aged-care industry for 11 years, said they had been following up on resident feedback and implementing processes and protocols to meet needs.

“I like a challenge and I love investing in good outcomes for residents,” she said.

“I haven’t done all of this on my own.

“You’re only as good as the people around you and I’m fortunate to have a wonderful team.

“There are happy residents everywhere in this village and that’s what it’s all about.”

Ms Fitzpatrick joins the other State winners in the running for the national award announced in November.