Adventure World leads way

Adventure World’s Chris Smoje and Laura Byrnes in front of the $12 million Abyss rollercoaster.
Adventure World’s Chris Smoje and Laura Byrnes in front of the $12 million Abyss rollercoaster.

But, as with the rides that attract thousands each year, team leader Laura Byrnes said the cogs were working overtime behind the scenes to ensure the park operates to its potential.

‘There is so much going on behind the scenes to make the park what it is,’ she said.

‘Adventure World is surrounded by memories. People who came here as kids now bring their own children here, so it’s important for us to continue to create an environment where people have fun.’

Creating that sense of fun depends heavily, of course, on the rides.

But learning and development manager Chris Smoje said hiring the right people was important too.

The park has a 430-strong team, with 120 rostered on each day to accommodate its visitors. Before getting a job at the park a three-stage application period takes potential employees out of their comfort zone, a position they will be in regularly.

‘When people apply for jobs with us we really stress our position as a brand, how our venue differs from others, their role and how to interact with the many different people who walk through the gates,’ Mr Smoje said.

‘We have 450,000 guests each year so we need to ensure our presentation is up to scratch and that we’re accommodating towards everyone; families, tourists, kids, adults, etc.’

Ms Byrnes said the attention to detail could catch applicants off guard.

‘There’s definitely a mix of excitement and nerves,’ she said.

‘It’s not always what they expect. Not everyone realises how much goes on behind the scenes. But we’re a really close team, so it’s great to see people step up and really start to enjoy themselves.’