Train complaints denied

Train users Liz Nedela-Campbell, Vicky Burrows, Bec Murphy and Alie Lambert with Fremantle MLA Simone McGurk. Picture: Martin Kennealey www.communitypix.com.au d423406
Train users Liz Nedela-Campbell, Vicky Burrows, Bec Murphy and Alie Lambert with Fremantle MLA Simone McGurk. Picture: Martin Kennealey www.communitypix.com.au d423406

Ms McGurk said commuters who regularly used the North Fremantle station had voiced a number of concerns, including over safety.

She said there was inadequate security at the station, despite its isolation from the surrounding area, such as inadequate lighting and no permanent security staff.

‘It’s clear that Fremantle residents who frequently use North Fremantle station want the security issues addressed,’ she said.

‘Passengers should be able to feel safe at their local train station.’

Ms McGurk said having only one SmartRider facility at the station was also causing havoc, and the insufficient infrastructure had been highlighted by the inclement weather experienced recently.

‘North Fremantle only has one facility to tag on and off with a SmartRider and passengers have told me that they’ve missed their trains because they’ve been queuing to tag on,’ she said.

‘Another issue that is of great concern is the completely inadequate rain shelter because when it is raining heavily, passengers are often huddled under the tiny shelter getting rained on from both sides.’

A Public Transport Authority spokesperson said North Fremantle had one SmartParker machine for its 89 parking bays, while Fremantle had two to cater for their 168 bays.

‘With most people now familiar with paid parking and the operation of our ground-breaking SmartParker system, there are no issues with queuing at North Fremantle Station,’ she said.

‘During North Fremantle’s busiest period (7.10- 7.19am) on Wednesday morning, only 10 transactions were processed, it’s highly unlikely that these transactions, which take around six seconds to process, would create a backlog of passengers.

‘As far as security is concerned, our system is easily the best in Australia and our CCTV system plays a vital role at stations including North Fremantle, not only in catching offenders but in deterring them.

‘All passengers have the right to feel secure on PTA property, which is why we have invested so heavily in the best people, training and technology.’