Complaints about new parking machines ‘minuscule’, says City of Vincent

Stock image.
Stock image.

NEW parking ticket machines have caused confusion and frustration throughout the City of Vincent since installation began seven months ago.

The City installed 19 new machines for $148,200 in which anyone wishing to get a ticket must provide their number plate details before it is printed.

Installations began in July last year at the Frame Court, The Avenue, Wasley Street and View Street carparks, with more following at Raglan and Chelmsford roads and Barlee Street.

The last ones were installed at and Brisbane Street on February 5.

The Guardian Express has witnessed on weekends lines at least five people long at any given time, many appearing confused by the process, despite instructions posted.

Vincent chief executive Len Kosova said the 27 complaints received was a low figure compared to how many tickets were printed.

He said 588,870 tickets were issued from the new machines since installation, of which 384,960 were free.

“The complaints received represent a miniscule proportion of all transactions processed by these machines – 0.00458 per cent to be precise,” he said.

Mr Kosova said the City was prepared for negative feedback.

“Initially, (complaints were received) mainly regarding the time taken to obtain a ticket and needing to quote a vehicle registration number,” he said.

“As with anything new, the initial feedback was expected while patrons adjusted to the new technology.

“However complaints have decreased significantly since new signage was introduced and patrons have become more familiar with the technology.”

Mr Kosova said there were “no current plans” to install more machines.

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