ICEBAR Experience organisers are getting the cold shoulder from attendees who claim Saturday’s event was “absolutely disgraceful”.
Attendees were charged $55 per ticket for the pop-up bar, which promised to replicate famous ice bars from around the world, but were let down by the lukewarm efforts by organisers.
Disgruntled ticketholders have taken to Facebook with claims of false advertising, that the event was “a tent in a bar with a couple of ice sculptures” and that “it’s colder in the supermarket deli”.
One person disappointed by the event said the set up was “plastic sheeting and aircon at 18C”.
There were also claims that negative feedback on the Facebook event page had been deleted.
Caroline Dunn posted that it was an “absolutely disgraceful experience in Perth”.
“This is not an ice bar experience, it’s a corner of a bar taped off by plastic sheets with air on and an ice sculpture,” she wrote.
“To charge $55 is disgusting.”
Bree McKay posted that she had already sent her feedback to organisers.
Melissa Anne posted that she “laughed at how ridiculous it was”.
“You can’t see any of these posts on their page, they delete all the negative comments,” she wrote.
Public House, which provided the location for the event, issued an apology to customers on its Fcebook page yesterday.
“Like you who bought tickets, we to (sic) were sold by pictures on the website and allowed the promoters to use our venue,” the post read.
“Had we have known that what was to be offered was not as portrayed then we would not have allowed it to proceed.”
The post then provided an email to direct complaints and refunds requests.
Organisers have been contacted for comment.