Ms Jones says she was involved in a crowd crush on an escalator at the Esplanade train station when her foot became caught at the bottom and people fell over her.
‘It was very scary,’ she said.
‘I have flashbacks and trouble sleeping. I’m petrified of escalators and have panic attacks.’
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READ NOWMs Jones claims a Public Transport Authority guard told everyone to move down the platform and board the train. She alleges she was on the escalator when someone screamed a warning to stop it.
People tried to leave the escalator and Ms Jones claims she was pressed from all sides.
Despite fracturing her ankle, Ms Jones said it could have been worse. However, she says her foot has not healed completely and she had to take three months off work with medical bills mounting up.
At the age of 57, she had to dip into her superannuation to get by.
Several people were injured in and Ms Jones has joined three others suing the PTA.
A District Court writ of summons has been issued to the PTA.
Some of the allegations include the PTA failing to train transit guards in crowd control and the transit guard encouraging patrons to ‘rush’ the platform.
The writ also claims the PTA failed to make sufficient trains available at the station to ensure crowds would not build up.
A PTA spokeswoman would not comment because the case is subject to legal proceedings.