A tale of two cities

During the school holidays I took my small granddaughter into Art Gallery of WA for a child’s’ activity. Afterwards we stopped for gelato on the main concourse, followed by the necessary clean-up of a small child during which a bunch of dirty wipes was binned including, unfortunately, a parking ticket. We returned to the car park, located an ‘Attendant button’ on the pay machine that connected to a real live voice asking what help was needed.

After explaining my error, the attendant issued an exit ticket directly to the pay machine.

He asked what time I’d parked and believed me when I told him at 10am, the gallery opening time. A ticket was promptly issued, I paid with my card and we were on our way.

In contrast, no congratulations to Vincent City Car Parks (I am a Vincent ratepayer).

One very hot Sunday afternoon the movies seemed attractive. I usually park free one kilometre away and walk to the cinema. The 37C heat made this a stupid thing for a 76-year-old woman to contemplate. I allowed myself the luxury of two hours in the council car park.

That’s when it all went wrong.

The wretched pay machine snaffled my card, spitting out a 12-hour ticket that I certainly hadn’t requested. Moreover, no customer assistance was available.

Next morning I went to the council offices where a staff member photocopied my movie and parking tickets attached to a brief explanation and told me to return with my Visa statement when the error could be rectified. This sounded reasonable.

Subsequently, I received a letter saying ‘My comments had been noted’, the council was ‘unable to assist me’ with a refund of the overpayment and ‘the City of Vincent has no proof’ that I parked for the time I stated, although photocopies of receipts were submitted.

Name and address

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