Opinion: Service sorely lacking

Stock image.
Stock image.

WHAT has happened to service nowadays?

Kmart is all self-service unless you ask. Bunnings has staff everywhere doing nothing near tills.

Why, if people are waiting? Simple solution – open tills and give people the service we expect.

We have already paid for service with the goods, right?

Provide some of what people want most – they expect to be served. That’s why there’s more shoplifting and people walking out, leaving trolleys.

This is all because the store’s policy doesn’t put the customer first.

D. VAUGHAN, Port Kennedy.