City of Joondalup helping businesses support older shoppers and clients

Ron Forrester gets a helping hand from Lakeside Joondalup Shopping City customer service officer Jenny Sloan.
Ron Forrester gets a helping hand from Lakeside Joondalup Shopping City customer service officer Jenny Sloan.

THE City of Joondalup is working with local businesses to encourage better age-friendly customer service and more welcoming environments for older shoppers and clients.

The City received a grant from the Department of Communities to deliver programs for older people in the community in 2017-18, including a series of workshops that focus on initiatives local businesses can put in place to support more age-friendly and inclusive environments.

Each workshop will be delivered by facilitators with expertise on the ageing process and the changing needs of people as they grow older.

Lakeside Joondalup Shopping City was one of the first organisations to get involved, recently hosting two workshops – one for centre management, security and cleaning staff and a second for retailers.

Mayor Albert Jacob said the predicted increase in the older age population would be the largest demographic change in Joondalup over the next 20 years.

“The 2016 Census showed the City has just over 30,000 people aged 60 and above and by 2036, this number is expected to be in excess of 40,000,” he said.

“Providing a broad range of services, programs and events that promote healthy active ageing for residents and contribute to the standard of living for older people in the community must continue to be a key priority for our City going forward.”

The City plans to hold 10 workshops over the course of the project.

For information, contact 9400 4202.

Last month, it was also announced the City, in partnership with the cities of Wanneroo and Stirling, would receive $10,000 from the State Government for a 55+ one stop shop expo.