Cut the red tape: services making it easy

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WITH more than 100 services available online, the City of Joondalup wants to ensure residents and businesses have easy access when trying to engage with a local government.

This can include making payments, animal registrations, parking permits, temporary sign applications, maintenance requests, grant funding applications, facility hire information, requests for works, incident reports, planning, building and environmental health applications, online library resources and various expressions of interest.

The City also has an e-Rates service to send rates notices and instalment reminders via email and pool owners can receive text reminders about upcoming inspections.

For businesses, the City uses an online VendorPanel to simplify the way it sends and receives quotes and tenders to and from suppliers, and it has supplier lists for various goods and services required to make it easier to hear about business opportunities from the City.

For interested community members, they can register for the City’s community engagement network, which keeps members informed of consultation or engagement activities, or can sign up to a variety of e-newsletters that cover arts, leisure, business, environment, youth and schools.

There is also a pesticide notification register where residents can be advised by email or text message when spraying is going to be conducted within 100m of their residence.

The City also live streams its council meetings online and recordings of previous meetings are also available.

Other areas where the City is looking to reduce red tape is alfresco dining in the Joondalup city centre.

To encourage more alfresco options, the City is looking at changes to its regulations to simplify the process.

Cutting red tape online