THE City of Joondalup received positive feedback from its residents in an independent customer satisfaction survey.
Run in May and June, the survey measured the perceptions and level of satisfaction of 600 randomly selected residents with the City’s facilities and services.
Results presented to the council this month showed an overall satisfaction rating of 85.8 per cent in 2015-16, which was down on 2014-15’s overall rating of 89 per cent.
It also showed 88.8 per cent of residents were satisfied with services provided by the City, down from 92.4 per cent in 2014-15, while 96.3 per cent of residents were satisfied with Joondalup as a place to live and 84.2 per cent were satisfied with the Joondalup CBD.
Other highlights included high satisfaction for weekly rubbish collection (95.7 per cent), City libraries (95.2 per cent), sport and recreation (91.9 per cent), parks and public open space (91.1 per cent), graffiti removal (90.9 per cent), fortnightly recycling (88.6 per cent), street appearance (88.1 per cent), festivals, events and cultural activities (86.6 per cent), residential parking (84.1 per cent) and ranger services (80.9 per cent).
At the council briefing, governance and strategy director Jamie Parry said areas of “lower satisfaction” included City information (64.2 per cent), parking in the city centre (56.3 per cent) and around schools (60.2 per cent) and railway stations (51.5 per cent) and community consultation (58.2 per cent).
He also noted 77 per cent of respondents agreed the City had a good understanding of community needs, down from 81 per cent in 2014-15, and 63.7 per cent were satisfied with value for money from rates, down from 72 per cent.
A separate survey was also conducted of residents who had used the City’s building and planning services over the past 12 months.
The overall satisfaction rating for building applications was 76.6 per cent, down from 85.7 per cent in 2014-15, and planning applications was 71.5 per cent, compared to 70.1 per cent.
“The City will implement improvement strategies where possible to address those areas that have recorded a decrease in satisfaction from 2014-15, as well as continuing to look for improvements in all of our service areas,” Mr Parry said.
“Overall, the results demonstrated the City continues to provide a high level of service that meets our community’s expectations.”
Joondalup Mayor Troy Pickard said the results indicated strong community support for the work the City and the council was doing on behalf of its approximately 174,000 ratepayers.
He said it was imperative the City regularly sought and received constructive feedback about all services to ensure it continued to meet the expectations and priorities of ratepayers.
“The City’s Customer Satisfaction Monitor tells us the City is successfully delivering core services and infrastructure to the local community and while these are in the main very pleasing results, there is always room for improvement,” he said.