Retailer under fire for trolley ban

Customers have shared their frustration with H&M Joondalup's policy banning shopping trolleys in the store.

"Shopping trolleys have been found to cause injury, particularly to children, every year and unlike prams do not have regulated safety standards and mandatory requirements," a H&M spokesperson said.

"Further to this, shopping trolleys are designed with wider aisles in mind and unfortunately our stores are not built to accommodate this, which can create an unsafe environment.

"We understand some individuals need assistance with walking and therefore we do review each inquiry on a case by case basis and work with the centre which can provide mobility assistance vehicles when needed.

"Our first priority is providing the safest shopping environment possible for all of our customers, however we will continue to review our guidelines."

A Lakeside Joondalup spokesperson said they were aware of the policy and had passed on customer feedback to H&M's head office.

"H&M does allow prams and wheelchairs and has lift access inside the store to ensure all customers are accommodated," they said.