NAB closes another Perth branch

Tens and thousands of National Australia Bank customers will get a combined $50 million in compensation after being sold 'junk' credit insurance.
Tens and thousands of National Australia Bank customers will get a combined $50 million in compensation after being sold 'junk' credit insurance.

NAB has permanently closed the doors on another Perth branch leaving a Hills community scrambling for solutions to do their banking.

The NAB branch on Haynes Street in Kalamunda closed on Thursday which NAB retail customer executive Maryana Andrew attributed to customers changing the way they bank.

“We find our customers are using online banking and mobile apps more, cards instead of cash, and in Kalamunda 69 per cent of customers also visited other branches in the area, such as Midland and Belmont,” she said.

“NAB’s Bank@Post partnership with Australia Post means our customers in Kalamunda can do over-the-counter banking at the Kalamunda Post Shop fee-free, this includes checking their account balance, paying bills or depositing up to $10,000 cash, or withdrawing up to $2,000 per day.”

Ms Andrew said customers were notified of the branch closure via post and internet banking and provided information on how they can continue their banking locally.

NAB said there were no job losses with employees moved to other nearby branches.

It added customers can access more than 7,000 ATMs across Australia without incurring a fee.

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