Action in train against provider

According to Consumer Protection, A & J Training and Assessing Pty Ltd and its sole director Andre Edward Bucci offered courses in high-risk work, but failed to provide the services that include submitting a licence application for workers who had completed the training.

A & J Training and Assessing and Bucci have entered into an enforceable undertaking requiring him to provide Consumer Protection with a list of trainees who have been issued or been entitled to be issued, with a Notice of Assessment after completing the training and assessment.

A & J Training and Assessing Pty Ltd must, as a training provider, submit the notice to a Registered Training Organisation which then issues a Statement of Attainment.

The documentation should then be submitted with the supporting documents and necessary fees to WorkSafe at which point a licence for the specific class of high-risk work would be considered.

A & J Training and Assessing Pty Ltd is not a Registered Training Organisation.

A trainee issued with a Notice of Assessment is able to continue work for 60 days, but must discontinue work if the application has not been submitted to WorkSafe in that time.

Consumer Protection and WorkSafe received numerous complaints from trainees who have paid for and completed their courses but have yet to have their documentation either submitted for assessment by a Registered Training Organisation or submitted to WorkSafe to allow a licence to be issued.

Under the terms of the undertaking, Mr Bucci must complete the services the company agreed to provide to the trainees within 14 days, including the issuing of the Notice of Assessment, obtaining a Statement of Attainment and submitting a completed application and all necessary supporting documents and fees to WorkSafe.

If that cannot be done, Mr Bucci must refund affected trainees any amounts paid for those services within the 14 days.

Workers who have completed courses and have yet to receive valid documentation, should contact Consumer Protection on 1300 30 40 54 or email consumer@ commerce.com.au.