WOMEN, men, children and non-binary people are all welcome for haircuts at Barbershop Express in Mandurah Forum, according to management.
Express Retail Group field support manager Aaron Reader said the store did not discriminate against customers.
Mr Reader clarified the store’s policy after a Mandurah woman claimed she was refused a haircut.
Chloe Ralph said she went to Barbershop Express in April for a male-style haircut and claims she was denied a haircut because she was female.
But Mr Reader said everyone was welcome across their national network of barbershops.
“Whomever requests a haircut at Barbershop Express, and it is achievable within the ‘skill set’ of the team rostered on at that time, then our staff must willingly accept the client and complete the service,” he said.
Mr Reader said if a requested service was not within the skill set of the team, staff members were instructed to explain to the client as to why the service wouldn’t be completed and suggest an alternative.
“It is extremely unfortunate that a client did not experience the rigorous processes and staff training we have in place, that are designed to ensure all clients are welcomed and satisfied with their experience at Barbershop Express,” he said.
“We continue to strengthen our commitment to the ongoing training of our teams to ensure a positive experience for all of our clients.”
Mr Reader said despite several attempts to contact Ms Ralph she had not responded to messages to discuss the matter.