A MANDURAH café has responded to criticism after it was claimed a staff member charged a customer $6 for a broken pepper shaker.
Janice’s Coffee Pot was at the centre of a Facebook controversy yesterday after a complaint was made about the business on a customer feedback page.
The owner of the café, who did not want to be named, said they take into account accidental breakages “and would never charge our customer for these occurrences”.
In a written response the owner wrote “as we believe this was a deliberate act we charged the customer $4 for the breakage and clean up, and the remaining amount for the coffee that he had consumed”.
She said her staff member heard a discussion at a table that led her to believe the shaker was deliberately thrown.
“Next moment the pepper shaker was broken on the ground approximately 2.5 metres from that table,” the owner wrote.
“We are grateful that the pepper shaker did not strike anybody in the area.
“The glass was shattered to the extent that we had to sweep a large area to ensure none our customers or other persons walking through the area were cut from the shattered glass.”
The post describing the incident received more than 200 likes yesterday.
In response to this, the owner of Janice’s said they would prefer customers talk to them face to face about any issues or concerns.
While Australian Consumer Law is not clear on breakages in a coffee shop – the law is clear on breakages in a store.
You break it, you bought it is not legally enforceable.
However, a store is well within its rights to charge if the damage was deliberate.