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A MANDURAH coffee shop is under fire for reportedly forcing a customer to pay $6 for a broken pepper shaker.
Another customer, who witnessed the incident, claimed a “young man” knocked over the shaker at Janice’s Coffee Pot on Mandurah Terrace.
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READ NOWInstead of forgiving the customer the breakage, the coffee store charged him $6.
The customer posted about the incident on Customer Feedback Facebook page and said she would never frequent the coffee shop again.
“Whilst I respect the financial loss that you have suffered due to this breakage,” she wrote.
“It was an accident and of a minimal amount. One a business should anticipate, accept and accommodate under standard business budgeting.”
While Australian Consumer Law is not clear on breakages in a coffee shop – the law is clear on breakages in a store.
You break it, you bought it is not legally enforceable.
The law states that “if the store has items badly stacked on shelves or insufficient distance between shelving for a shopper to pass, you may be able to dispute the store’s claim and so you should seek independent legal advice before making any payment”.
Janice’s Coffee Pot has been contacted for comment.
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