New self-service system for City of Mandurah libraries

New self-service system for City of Mandurah libraries

MORE than 350,000 annual visitors to the City of Mandurah Libraries will soon benefit from the installation of a new self-service system.

Preparations are underway for the installation of the system which will allow members to easily check-out resources through self-service kiosks to be installed by September.

City chief executive Mark Newman said that customer service was important and regular reviews of processes and systems continued to ensure a high level of service delivery.

“Our staff are proud to be able to deliver positive outcomes and the installation of the libraries’ self-service kiosks will improve customer service delivery and resource management,” he said.

“It’s part of the City’s commitment to ensuring our libraries remain relevant and user-friendly and will free up significant staff time to perform more value-adding learning activities.”