Samsung sending free washing detergent to Mandurah residents following product recall

This Samsung washing machine caught fire in Parmelia in August
This Samsung washing machine caught fire in Parmelia in August

MANDURAH residents are set to receive a free gift in the mail, but it might bring bad news about their washing machines.

The area has a high number of households that are still using certain top loader washing machines made by Samsung Electronics, despite some machines being recalled in April 2013.

Six models of Samsung top loader washing machines are a potential fire hazard.

A house fire in Parmelia in August was caused by one of the affected top loader washing machines.

Starting this week, Samsung are sending out free washing detergent to households with a message to check their washing machines.

Despite a national advertising campaign, tens of thousands of recalled washing machines are yet to be refunded, replaced or reworked.

Samsung’s head of home appliances Mike Lilly said their mass advertising campaigns regarding the recall are generating fewer and fewer responses from customers.

“For this reason, we have developed this campaign that taps into the one thing that everyone does in the laundry: fill their washing machine with detergent,” he said.

“It’s our hope that Urgent Detergent will not only get people’s attention when they receive it in the mail, but they’ll take it to their washing machine to see if their model is subject to the recall.”

Samsung are sending out free samples of detergent.

“We have identified Mandurah as one of the areas that could have a high concentration of Samsung top loader washing machines impacted by the recall,” Mr Lilly said.

“Please check your own washer, but then encourage your neighbours, family and anyone else who could own one of the affected top loaders to check their machines.”

Consumers who may be impacted by the recall can visit Samsung’s recall website here or call its dedicated toll-free product safety hotline on 1800 239 655.