Transperth users satisfied: survey

ACCORDING to a State Government survey, 90 per cent of regular Transperth passengers are happy with their train, bus or ferry services.

Safety perceptions did not fare as well with 78 per cent of train passengers saying the felt safe on board at night and 82 per cent of bus passengers.

Use of SmartRider, a cashless ticketing system, is high with 99 per cent of users satisfied with the system.

There was a 92 per cent satisfaction rate among train passengers, this dropped to 91 per cent in peak hour and rose to 93 per cent during off-peak hours.

Of bus passengers, 86 per cent said they were satisfied with the service.

Up to 97 per cent satisfaction was reported among CAT bus passengers and 100 per cent satisfaction from ferry passengers.

The 2015 Passenger Satisfaction Monitor is part of an annual survey of regular users of Transperth services.

This year’s survey covered 4,300 people across the bus, train and ferry network.

Transport Minister Dean Nalder said it�s fantastic to hear that the services provided by government are well-received by the people using them.

�These results strongly support the State Government’s decision to invest $244 million in 22 new trains and to expand the bus network,� he said.

�Train passengers reported a significant improvement in the availability of seats.�

He said Transperth is investing in security across the network.

�These results show passengers feel as safe on our services as they feel walking around Perth at night, or walking home from the bus or train station,� he said.

In a separate survey of 2,707 customers, the Department of Transport found growing awareness and satisfaction of driver and vehicle services.

The satisfaction rates were in relation to being able to transfer vehicles online and visiting inspection centres.

Fremantle CAT won the highest rating from passengers, with 97 per cent saying they were satisfied.

The 950 ‘Superbus’ was the highest rated non-CAT service, with 94 per cent saying they were satisfied.

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