Hayley Worrall said her father came up from Bunbury to take her daughter Tyler (11) to Grandparents Mass. She said he stopped at BCF because it was the only store open in the morning and he desperately needed to use the toilet.
Ms Worrall claims her father was humiliated after he was refused access to the toilet. She said her father begged to use the toilet and her mother explained his medical condition.
‘I feel sickened at the way he was treated,’ she said. ‘They left him in utter discomfort.’
‘It’s disgraceful to shame a human being with a medical condition and to leave them without the right to use a much-needed facility.’
Ms Worrall said she understood store policy, but human compassion should come first.
A BCF spokeswoman said they were sorry to hear about the experience and could understand the family’s frustration.
‘Our stores have a policy which limits the use of bathroom facilities to our team members only,’ she said.
‘This policy exists in order to ensure security, and to protect the safety of our team members and customers. ‘However, we acknowledge that given the circumstances, the situation could have been handled differently.’
The family was offered a $100 voucher.