AS Clint Osborne describes it: “airports are an emotional environment”.
From issues with oversized luggage and slow queues to lost passports, flight delays and a struggle for a park, plenty can go wrong.
As operations manager at Perth Airport, Mr Osborne’s aim is to ensure your venture through the terminal is a smooth one.
“That you can get out of your vehicle – or however you got to the terminal – and make your way to check-in and through the departures process as seamlessly as possible, without any interruption, without any false steps,” the Bateman resident said.
“That’s our primary function, to make sure that happens.”
Working from a state-of-the-art control centre opened at the end of 2016, Mr Osborne’s office is the nerve centre of the airport.
His team both in the control centre and on the ground is there “to make sure everything is functioning and operating as it should”.
“Airports are an emotional environment, particularly terminals,” he said.
“People are excited for one reason or another. Sometimes they’re happy, sometimes they’re sad.
“We’re there to provide the help and assistance people need to make sure they can enjoy their experience at Perth Airport and make it a memorable one.”
Mr Osborne recently celebrated 25 years at the airport, with the majority of that in operations.
“It’s been an exciting time…” he said of a role that has led him to meet people including David Bowie, the Dalai Lama and Michael Schumacher.
“A lot of what I do out here I tend to take for granted sometimes but I know for a lot of other people in the community it would be quite exciting,” he said.
“I’ve never lost sight of that.”