SECURITY company Chubb has denied allegations that one of its widely used home alarm systems had its password remotely extracted in the lead-up to a burglary at Attadale Chiropractic late last month.
Business owner Michael McKibbin believes that the password may have been obtained through some kind of hack as only he and three long-serving staff members know the code.
After reviewing its event logs, Chubb confirmed that the system was manually deactivated during the burglary.
But Chubb emphasised that it was not aware of any method that would allow someone to remotely obtain the password for the Secure8000 alarm system Mr McKibbin used.
“The Secure8000 has been historically installed by Chubb and other security installers and we are not aware of any incidents of passwords being obtained remotely,” a Chubb spokesperson said.
“The records show the system was manually deactivated. As such we have no reason to suspect the system has been deactivated other than via the normal manual process.”
Mr McKibbin said a receptionist, whom he has employed for more than 10 years, activated the alarm when she left the premises around 6.30pm and that Chubb’s records confirm it was manually deactivated shortly past midnight that same night – after the offender had smashed through the glass front door.
“Whoever it was went from room to room opening cupboards and draws, I assume looking for drugs,” he said.
“They did eventually find a small wall safe and tore apart the cupboard it was in to steal it.
“The contents of the safe would not amount to anywhere near the damage done to the building.”
Perplexed at how the $1300 per year alarm had been manually disabled, Mr McKibbin’s daughter began researching online where she found a number of articles claiming it was possible to remotely extract passwords from newer model systems that operate wirelessly.
“I spoke to someone from Chubb who said that because my alarm runs directly through the telephone line it was not vulnerable to those methods,” Mr McKibbin said.
“However, I’m not aware of anybody besides my staff who knows the code and I trust my staff implicitly.”