City of Melville wins Australian Service Excellence Government award


Manager neighbourhood development Leanne Hartill, Melville Mayor Russell Aubrey and co-ordinator customer relations Marcia Coelho receive the Australian Service Excellence Government award.
Manager neighbourhood development Leanne Hartill, Melville Mayor Russell Aubrey and co-ordinator customer relations Marcia Coelho receive the Australian Service Excellence Government award.

THE City of Melville continues to win plaudits for its focus on customer service, recently announced winner of the Australian Service Excellence Government award.

Handed out by the Customer Service Institute of Australia, the Australian Service Excellence Awards bring together more than 650 attendees to recognise best practice and innovation in customer service.

Melville Mayor Russell Aubrey said that with judging criteria based on international customer service standards, the win was confirmation that the City was leading the way in providing service excellence to the community.

“With the judging based on 27 different parameters that consider the organisation from a service perspective, an operational perspective, a learning and growth perspective as well as a financial and governance perspective I am very proud of this outstanding achievement,” he said.

“This award caps off a very successful year for the City of Melville which has also been recognised by the State Government as top in Financial Health, top for planning performance by the Property Council of Australia, ‘Gold in Business Excellence’ from the Australian Organisational Excellence Foundation.

“Chief executive Shayne Silcox was recognised as WA CEO Leader/Manager of the Year by the Australian Institute of Management and more importantly community wellbeing was placed at 94 per cent and customer satisfaction at 87 per cent as assessed by the community themselves.”