MELVILLE resident Moira Johnson is one of hundreds of home care clients benefitting from the national roll-out of a mobile app changing the delivery of aged-care services in the home.
Home Care Connect, which was recently rolled out in WA, aims to save time and provide peace of mind for support workers, their elderly clients and family members by instantly sending information to office-based teams.
The app does away with all paper-based communications, delivering real-time information about shifts, meals, tea breaks and rosters.
Mrs Johnson said she would not still be living at home without the aid of St Ives Home Care support worker Shirley Campbell, who helps with the shopping and house cleaning.
“I don’t really understand all of this technology but if it makes Shirley’s work easier, I think it’s great,” Mrs Johnson said.
About 250 WA support workers have received new smart-phones pre-loaded with the customised St Ives Home Care app.
The remotely working staff, who deliver thousands of services each year, are able to view a list of their clients 24 hours a day at least two weeks in advance of every allocated shift.
St Ives Home Care chief operating officer Michelle De Ronchi said Home Care Connect had already been embraced by staff and clients and the safety benefits were a huge plus.
“If a support worker does not log on to their allocated shift, we know in real time whether they have been involved in an incident or been delayed and can follow up immediately,” she said.
“We can then alert the client immediately, giving that person peace of mind about their support worker’s whereabouts.
“We can also enter notes into a support worker’s roster so they can be aware of clients’ changing needs before they arrive.”