Melville: teething issues at fault for incorrect parking fine at Plaza carpark

Melville: teething issues at fault for incorrect parking fine at Plaza carpark

PROPERTY management company Hawaiian says teething issues are to blame for a parking fine incorrectly issued to regular Melville Plaza shopper Rosemary Baker.

On Tuesday, August 23, Mrs Baker was fined $66 for exceeding Melville Plaza’s three-hour parking limit – despite the fact her car had occupied two separate bays for a combined time of well under an hour.

Mrs Baker lives nearby and visited the centre for half an hour to buy groceries at Coles in the morning before returning in the afternoon for 15 minutes to fill a prescription.

Her car was photographed by contractor Secure Parking at 10.46am and again in a different bay during her second visit at 2.59pm.

“I was in the chemist for no more than 15 minutes and when I got back out to my car I had a piece of paper on my windscreen,” Mrs Baker said.

“I was just going to throw it away because I thought it was some kind of advertising but was shocked to see it was a $66 fine.”

Armed with time-stamped receipts from Coles and the pharmacy to corroborate her story, Mrs Baker visited centre management, who have since waived the fine.

But Mrs Baker is concerned other Melville Plaza shoppers could find themselves in the same situation without the evidence to fight the penalty.

“(Melville Plaza client service manager) Debbie Walton couldn’t have been lovelier and got it fixed quickly but I don’t think you should have to worry about getting a fine when you haven’t broken any rules,” she said.

“The current system means you really can’t come here twice in one day without running the risk of being fined – if it happened to me it can happen to anyone.”

A spokeswoman for Hawaiian said Mrs Baker was the only shopper to have been wrongly fined at Melville Plaza, as far as she was aware.

“We have been observing that an increasing number of bays in our main carpark are being used by long-term parkers, including commuters accessing the bus stop situated on Canning Highway, making them unavailable throughout the day to shoppers,” she said.

“As a remedy to this we have contracted Secure Parking to monitor the carpark to ensure it is available to short-term shoppers, while our upper-deck carpark has been assigned to our long-term parking customers (staff and tenants).

“While in the long term this will provide a positive outcome for our valued regular shoppers, like Rosemary, we are currently liaising with the contractor to ensure the transition process is as smooth as possible.

“Should any of our customers wrongly receive a fine we ask them to visit the centre management office to address the issue.”

The spokeswoman also said Hawaiian would review the wording of the Melville Plaza parking signage to make it clear that fines only applied for three or more hours of continuous parking.

Parking at Melville Plaza

Parking at Melville Plaza is limited to three continuous hours.

If a vehicle is parked in the centre carpark for more than 180 consecutive minutes (three hours), a penalty of $66 applies.

Contractor Secure Parking has been engaged to enforce the three-hour parking limit since mid-August.

For any queries, contact Melville Plaza Centre Management on 9426 8886.