Postal staff flag proposed service changes

Australia Post network planning manager Steve Ryan talks to a customer outside the Clarkson store.
Australia Post network planning manager Steve Ryan talks to a customer outside the Clarkson store.

Changes include the introduction of an optional slower letter service for non-urgent mail and installation of 24/7 parcel lockers.

Managing director and chief executive Ahmed Fahour said in a statement on Monday that Australia Post would seek government approval to change regulations to introduce the two-speed letter service after the business experienced an 8.2 per cent decline in letters.

‘We have now reached a tipping point where we can no longer manage that decline,’ he said.

‘We urgently need reform of the regulations that apply to our letters service.

Mr Fahour said a government-commissioned report predicted Australia Post would accumulate $6.6 billion of overall losses in the next 10 years.

WA manager Jon Lee said although letters had declined, parcel volumes had increased.

‘The introduction of the 24/7 lockers will provided people with more access, they can collect their parcels whenever they want now,’ he said.

The parcel lockers are installed at 250 locations across Australia, with lockers at the Clarkson and Joondalup post offices.

Moore MHR Ian Goodenough attended the Clarkson meeting to speak with the WA managers and the public.

Representatives spent an hour outside each store talking to community members.