Pinjarra businessman enduring NBN nightmare


Colin Duzevich. Picture: Jon Hewson d469405
Colin Duzevich. Picture: Jon Hewson d469405

COLIN Duzevich from Pinjarra Denture Professionals was irate after the landline for his business was cut off about 80 days ago.

“We’ve lost about $80,000 in the past two months,” he said.

“It’s been stressful for me and staff.”

He described moving over to NBN as a debacle for his business.

First, he lost internet connection in August, which meant he could not access his patient records.

Fortunately, this was fixed after he contacted the Coastal Times.

Now Mr Duzevich is angry after clients called to say they could not get through to his office on the landline in early March.

Since then Mr Duzevich has made upwards of 30 calls trying to get his phone reconnected.

He has called Telstra, iiNet, NBN Co. and the telecommunications industry ombudsman.

He also employed a consultant to help get the phone connected.

Despite trying to get his phone reconnected with the same business number, Mr Duzevich’s best option was to get the phone reconnected with a new phone number.

He will now have to change all his advertising.

An NBN Co. spokeswoman said once an area was switched on, homes and businesses received communication from NBN Co. advising them that they could connect to the NBN network.

“The communication explains switching isn’t automatic and that they need to call a provider to help them select a plan, discuss what services they need and arrange a connection,” she said.

“For those with fixed line areas such as Mr Duzevich, the communication also outlines that the nbn network will replace most existing landline phone and internet networks which will be disconnected in approximately 18 months.

“The 18-month migration period is there to allow those with special equipment including medical and security alarms and EFTPOS terminals, which operate using a landline phone connection, to contact their device provider and preferred phone company and internet service provider before the disconnection date.

“Parts of Pinjarra reached the 18-month disconnection date earlier this year so I would encourage Mr Duzevich to speak with his retail service provider regarding the services and plan he discussed with them when he connected to the NBN network.

“We send around five to six pieces of collateral to homes and businesses once the nbn is available in their area, explaining what they need to do to connect and advising them of the 18-month migration period.”

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