Gold-coated service ‘crucial’

Perth International Airport Gold Coat volunteers Bernice Campbell and Paul Headley. Picture: Marcus Whisson d400604
Perth International Airport Gold Coat volunteers Bernice Campbell and Paul Headley. Picture: Marcus Whisson d400604

The more than 60 volunteers in the program assist people through all parts of the travel process from helping departing passengers to providing directions in terminals and are being recognised as part of National Volunteers Week.

Bernice Campbell, from Myaree, joined the program 13 months ago and said the airport was a great place to work because it was an exciting place where she met people from all over the world.

‘People can be traumatised by airports because they are elderly or never been to an airport before,’ she said.

‘We like to put a positive spin on the airport ” it’s a pleasant experience, people are going on holidays or to see their relatives.’

Paul Headley, from Craigie, first donned a gold coat five years ago and said he received a Christmas card last year from the mother of a distressed teenager he assisted when he missed his flight thanking him for his help.

‘Anyone who looks a bit lost or anxious, if you’re close by you can say ‘can I help you’,’ Mr Headley said.

‘It helps give people a nice feeling and a nice welcome to Perth.’

Perth Airport chief executive Brad Geatches said being able to provide customers and visitors with a high level of service was a priority, and the fantastic work the Gold Coat volunteers did played a crucial role.