A report finds high overall community satisfaction with the City of Joondalup

Joondalup Mayor Troy Pickard.
Joondalup Mayor Troy Pickard.

OVERALL community satisfaction with the City of Joondalup has been measured at 87.8 per cent for 2013-14.

An independent survey is undertaken each year measuring the level of satisfaction residents have with facilities and services provided by the City.

Mayor Troy Pickard said the latest results indicated strong community support from the City’s 167,000 ratepayers.

‘The survey results are again very pleasing, particularly the overall satisfaction rate of our ratepayers and their satisfaction levels with the more than 150 services the City provides,’ he said.

‘It’s very hard to maintain customer satisfaction levels in the high 80s or 90s and the slight reduction of a bit over 1 per cent (compared to 89.1 per cent in 2012-13) is reflection of that.’

The survey indicated residents were 92.7 per cent satisfied with City services, 97 per cent with rubbish collection and 89.8 per cent with fortnightly recycling services, 92.4 per cent with parks and open spaces, 88.3 per cent with the appearance of local streets, 70.7 per cent with value for money from council rates and 69.3 per cent with mobile security patrols.

Parking was measured with 81.1 per cent of residents satisfied with parking in residential areas, 54.3 per cent satisfied with parking in City centre, 55.4 per cent with parking next to schools and 38.7 per cent next to rail stations.

At last Tuesday’s council meeting, Cr John Chester asked why customer satisfaction with the City’s community consultation had dropped from 73.9 per cent in 2012-13 to 63.4 per cent.

Mr Pickard said in 2012-13, there had been ‘a number of public consultation rounds’ across the City, but in 2013-14 there were no significant projects so consultation was more localised.

A separate survey was conducted with ratepayers who had used the City’s building and planning services in 2013-14.

It found satisfaction levels had improved from 79 per cent to 90.5 per cent for building applications and from 72 per cent to 91.3 per cent for planning applications.