Internet connection unavailable


Frustration: Pearsall resident Adam Hayward says he may have to wait until next year to have an internet connection. Picture: Martin Kennealey        d451026
Frustration: Pearsall resident Adam Hayward says he may have to wait until next year to have an internet connection. Picture: Martin Kennealey        d451026

Mr Hayward moved into his house mid-last year and contacted iiNet to have internet connected but was told no ports were available at the exchange, which was confirmed by Telstra.

He was further frustrated when he found the National Broadband Network would not be delivered to his suburb until the second half of 2017.

“It’s a new suburb with new houses and there’s a lot of people trying to get internet and what’s going to happen to all of them?” he said.

“There’s no internet connection until one to two years if we’re lucky.”

Mr Hayward has been using the internet via his mobile phone but has to avoid data-heavy content such as YouTube and Netflix.

“I had to change my phone plan to get more data (as) I’m using all my phone data for internet,” he said.

“I do find it quite frustrating; we live in a day and age where people need internet for work.

“There’s probably people who depend on the internet much more than I do.”

A phone line was installed at Mr Hayward’s property before he realised he was unable to have an internet connection.

“I’m paying a line rental fee for internet that I can’t even have,” he said.

“Pearsall is not really that far from the CBD. I think the fact that we can’t even get ADSL2, that’s pretty disappointing.

“I’m very surprised that I’m unable to get internet at all, just a basic internet connection.”

Cowan MHR Luke Simpkins said he was aware of the lack of ports available in Pearsall, Greenwood and Tapping and had collected 725 signatures on petitions calling on Telstra to “take immediate action on the inadequate internet service”.

“I have been working on this issue for some time now. We have previously shown Telstra the information for Greenwood and Tapping, and made them aware of the Pearsall situation,” he said.

Telstra area general manager Guy Champion said the company was making “significant changes” to infrastructure in the Wanneroo area, which would provide hundreds of additional ADSL ports.

“In the Wanneroo region we are investing significantly to introduce a number of major changes which will deliver additional ADSL ports to help satisfy the local demand for broadband services,” he said.

“In addition, customers who previously missed out on an ADSL service because of their distance from the exchange may potentially now qualify for an ADSL service under new thresholds.”

Exchange upgrades in July will add 240 ports to Pearsall and Hocking and about 300 in Wanneroo, Tapping, Carramar and parts of Banksia Grove and Ashby.

Mr Simpkins said work on the NBN would start in Landsdale, Darch and Madeley in April but Pearsall residents would have to wait until next year.