Long wait at centre sparks complaints

This queue of customers lining up to collect parcels at the old hatch extends into the carpark.
This queue of customers lining up to collect parcels at the old hatch extends into the carpark.

Australia Post spokeswoman Melanie Ward said the Winton Road centre opened as a parcel collection centre on February 18 in response to increased parcel volumes from online shopping.

‘The facility is open Monday to Friday, 6am to 5pm and has more space to hold carded articles and dedicated parking, making it easier for customers to collect their parcels,’ she said.

She said customers now collected their parcels from a hatch.

However, this procedure has been in operation for the past few weeks and customers were concerned with how long they were waiting to collect their parcels and the way people were lining up while they waited.

‘It’s an accident waiting to happen,’ an Australia Post customer said after waiting for about half an hour to collect her parcel.

‘The line extends into the carpark and the carpark is full, so cars are doing laps ” it’s an absolute nightmare.

‘I am really concerned that someone is going to get injured.’

Ms Ward said with the centre now operating as a parcel collection centre, wait times for collecting parcels should ease considerably.

She said the hatch now being used was bigger than the old one. ‘They have installed new 12 parcel racks close to the hatch, which should make collection speedier because it is easier for staff to locate the parcels,’ she said.

‘Residents are also able to collect parcels at any time of the day or night from our new 24/7 parcel lockers located at the facility.

‘Staff from the Joondalup Business Centre have been transferred to the parcel collection centre and we will continue to monitor customer numbers to ensure efficient service for customers.’

Moore MHR Mal Washer will present a petition to Federal Parliament asking the Communications Minister to reinstate the Australia Post Shop and Business Centre at the Winton Road site.