Problems take root

Bruno Gori’s artificial lawn is not the ‘low-maintenance’ |addition to his garden he was told it would be. Picture: Martin Kennealey        www.communitypix.com.au   d441087A MARANGAROO resident has been dismayed to find weeds sprouting in his fake grass.
Bruno Gori’s artificial lawn is not the ‘low-maintenance’ |addition to his garden he was told it would be. Picture: Martin Kennealey        www.communitypix.com.au d441087A MARANGAROO resident has been dismayed to find weeds sprouting in his fake grass.

Bruno Gori said he had a tradesman over to put down the artificial grass, but found it was not as low-maintenance as he had hoped.

�I was told that bad grass wouldn�t come out but it�s still coming up,� he said.

�They told me it would be easy to look after.�

Consumer Protection spokesman Alan Hynd said the department received only six complaints about artificial lawn last year.

�There were various issues but none related to weeds,� he said.

Mr Hynd said they could not comment on this case as they had not received a complaint.

However, he said that generally under Australian Consumer Law products should match their description and be durable.

�Any claims being made by a business, either verbally or in advertising material, in the promotion of a product must be true and can�t be designed to mislead the consumer,� he said.

�If a consumer feels they have been misled or have problems with a product not living up to claims that were made during the sales process, they should lodge a complaint with Consumer Protection.�

Email Consumer Protection on consumer@commerce.wa.gov.au or call 1300 30 40 54.