RESIDENTS at a northern suburbs retirement village are back on the map after disappearing from the radar online.
For months taxis, ride-share services and ambulances have been unable to locate and collect callers from within Brightwater’s Kingsway Court retirement village in Madeley.
The problem was identified when it was discovered that Google maps had omitted street names and the only point of reference for the whole site was the community centre.
Residents Janice Cocks and Val Anderson said they had seen ambulances driving around, apparently lost.
On another occasion a fire alarm was activated and firefighters faced the same difficulty.
Resident Gaye Smith said she had called an Uber so that she could attend an early morning appointment and she had to chase it down the street.
All were concerned that in an emergency valuable minutes would be lost, especially at night when no-one would be at the community centre.
They contacted Girrawheen MLA Margaret Quirk, who asked Google to fix the situation.
“I am delighted we received a prompt and favourable response from Google and the situation was remedied” Ms Quirk said.
“Kingsway court is now firmly on the map.”
A Google spokeswoman told Community News data found in Google Maps came from a wide range of sources and occasional inaccuracies could arise.
“Our base map data – things like place names, borders, and road networks – comes from a combination of third-party providers, public sources, and user contributions,” she said.
“While we regularly update the map, the amount of time it takes to update varies.
“We have tools that users can access to speed up the process – users who see an error or missing place on Google Maps can use the ‘Report a problem’ tool, found at the bottom right corner of the map.
“On Google Maps for mobile and Google Search, users can submit missing places and place edits via the ‘Suggest an edit’ and ‘Add a missing place’ links.”