Baldivis in top 10 for complaints

Image: File photo.
Image: File photo.

The booming growth area was ranked fourth by number of complaints in 2012/13 statistics released by Telecommunications Industry Ombudsman (TIO) on Tuesday.

In the 2012/13 financial year, there were 145 complaints to telcos at a rate of 9.1 per 1000 residents in Baldivis.

The top three issues of complaints were mobile coverage, disputed bills and termination fee.

Several Baldivis residents have reported their mobile phones dropping in and out of coverage in their homes, intermittent internet coverage and dramatically slower internet speeds during peak times.

Across WA, 11,517 complaints were made to TIO while Australia-wide the complaints figure dropped to a five year low.

TIO Ombudsman Simon Cohen said telcos had improved customer satisfaction in recent years causing dropping complaints since 2008/09.

‘A clear commitment from telcos to do better by their customers, an improved industry code and a focus on compliance are paying dividends,’ he said.

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