City of Rockingham improves its annual customer satisfaction rating

City of Rockingham improves its annual customer satisfaction rating

THE CITY of Rockingham has improved in its 2017 annual customer satisfaction survey compared to its first year in 2009.

The City’s overall performance score reached a current rating of 4 out of 5, compared to 3.7 out of 5 in 2009.

The survey is one of the tools the City uses to ensure it is meeting the community aspirations identified in its Strategic Community Plan 2015-2025.

The survey was mailed at random to approximately 10,000 households.

Residents were asked to rate a range of facilities and services provided by the City, ranging from libraries, footpaths and cycle ways, to community health and wellbeing.

Almost 2000 completed surveys were returned, representing a return of approximately 20 per cent.

Areas that customers were most impressed with were the City’s rubbish and recycling services, libraries, parks and gardens and sporting facilities.

Exactly 80 per cent of respondents rated delivery of these services as being done ‘well’ or ‘very well’.

City of Rockingham Mayor Barry Sammels said the City is committed to improving services for customers and identifying areas that need more attention.

“The outcomes of this survey assist us in our decision making, so I would like to thank everyone who took the time to participate,” he said.

“We were really happy with the level of response we received and will use that feedback to help improve the City’s services and address the areas of priority for the year ahead.”