Most satisfied with service

Waste Collection co-ordinator Paul Molony, manager of community and leisure Nick Brown, Rockingham Aquatic Centre duty manager Todd Matthews and Parks and Operations co-ordinator Peter Griffiths.
Waste Collection co-ordinator Paul Molony, manager of community and leisure Nick Brown, Rockingham Aquatic Centre duty manager Todd Matthews and Parks and Operations co-ordinator Peter Griffiths.

The annual survey was issued to 5000 households at the end of 2012, with 1800 returned. The respondents gave the City an overall rating of 3.82 out of five ” up from 3.72 since the survey began in 2009.

Ratepayers have again ranked the City’s rubbish collection as the best delivered service, with 84 per cent of respondents reporting it was delivered well or very well.

Other highly rated services included parks, gardens and picnic areas (80 per cent well or very well), sporting facilities and playing fields (74 per cent) and recreation centres and swimming pools (72 per cent).

Ratepayers voiced their dislike for the newly introduced tip pass system that has proved unpopular ” 800 residents signed a petition presented to Tuesday’s council meeting calling for the previous tear-off passes to be reintroduced (see page 22).

They also want recycling bins collected weekly rather than fortnightly.

Mayor Barry Sammels said the ‘strong’ survey results were something the council and its staff could be proud of.

‘It shows that we are making an important difference to our community delivering quality services and we are continuing to achieve milestones,’ he said.

‘One very important reason we conduct this annual survey is to measure where the community thinks we need to focus more attention and where they would like the City to improve.’

Cr Sammels said council officers would use the results to pinpoint issues and address them.

‘In 2013 we are looking forward to focussing on improving our work in crime prevention and graffiti control, community health and well being, caring for the environment, footpaths and cycleways, lighting, roads, public toilets, youth programs and facilities,’ he said.