THOUSANDS of residents and businesses across Baldivis can now access improved browsing on their ADSL service following major infrastructure upgrades by Telstra across the area.
Telstra Area general manager Boyd Brown said Telstra had installed additional ADSL2+ ports at the Baldivis and Settler’s Hill exchanges as well as increasing ports at a number of local roadside cabinets.
Mr Brown said the ADSL services of existing customers had also been upgraded to a faster service.
He said Telstra had invested significantly in the Baldivis region to complete a number of projects over the last four months, introducing a number of additional ADSL ports as well as reducing congestion to provide local communities with a better internet experience.
“We want to make sure local residents and businesses have the best experience possible when accessing the local network and so we’ve invested in improved infrastructure,” said Mr Brown.
“We’ve listened to local residents, and worked with Councillor Matthew Whitfield, to understand the issues and respond to the requests for more consistent access to higher internet speeds and the opportunity to utilise a wide range of products and services.
“The existing infrastructure in the local exchanges was struggling to meet the demand for fast internet at certain times.
“We’re very excited that this upgrade will now assist local residents and businesses to have a more consistent speed experience when using their ADSL service, either at home or at work.”
Mr Brown said premium services and products now accessible included ready-made entertainment packages through a range of bundles to business solutions via Digital Office Technology (DOT).
“We are committed to providing ongoing innovation and investment in Baldivis,” he said.
“The close working relationships we have with our local communities are critical to ensuring we continue to meet the growing needs and expectations of local residents and businesses.”
There may be some individual reasons customers still do not get the internet speeds they expect from their service; including distance from the exchange, a customer’s own equipment and whether or not they are served by the specific parts of the exchange that have received an upgrade.
If a resident is concerned about their ADSL service they can contact Telstra BigPond on 13POND or visit the Telstra Store at the Baldivis shopping centre, or contact their Retail Service Provider if they are not with Telstra.
Cr Whitfield said it was a great result for Baldivis residents.
“I’m pleased common sense has prevailed,” he said.
“The community came together positively to get things done.”