SHOP LOCAL: Yvonne Furner from Ray White Dalkeith Claremont has always worked in volatile market

Yvonne Furner has sold real estate in Floreat for 10 years and says she has always worked in a volatile market. The Ray White Dalkeith Claremont senior sales executive shares her tips on succeeding in a volatile market. 1. What sets you apart from other real estate agents? My passion; no one loves Floreat as much as I do. I go above and beyond for my clients, like organising garage sales for owners and dog sitters during home opens. The client never has to call me to see what’s going on. 2. What’s the most valuable service a real estate agent can provide to a client? Trust is the most important to a client because they are trusting me with their most valuable asset. You need to have honest conversations with a client, be reliable, have integrity and always keep them informed. You also need to have the energy to absorb stress for clients and support them in everything they are going through. 3. What’s the best feedback you’ve received? Two clients come to mind. One wrote a review saying I had become a friend of the family. I patiently held their hand through a renovation to sell the home in a difficult market and had excellent communication skills. The other said they were impressed with my knowledge of the area and that I guided her through an emotional time. 4. How do you succeed during drops in the real estate market? I’ve never worked in a good market. Even as a first-year agent, I’ve never worked in a market where the properties are there for the taking. I just keep nurturing the relationships I’ve made so when times are tough, they trust me and I’m the agent they come to. I adjust to what their requirements are. The market at the moment is OK but we can’t get enough stock. 5. What’s your local coffee shop? Flourish Coffee + Juice in Floreat because they don’t hold on to coffee beans for a long time. They use organic products and are passionate about their coffee.